Shipping & Policies

Delivery & Shipping Policy

We offer free standard shipping within Australia on orders over $150. Use the code: FREESHIP at checkout. A postage amount of up to $20 will be covered by this coupon. Shipping costs outside this range are unfortunately unable to be included in our free shipping offer.

All items are shipped from our Gold Coast, QLD office with Australia Post. A tracking number will be provided to your chosen email once your order has been shipped. You can track your parcel via the tracking email or directly through Australia Posts website.

If your order is taking longer than usual please contact Australia Post with your tracking number and they will be able to give you the most up to date information of your parcels location.

We are unable to cover any items if the wrong address has been provided or the item is unable to be delivered to the address due to closure/changing of address. Items returned to sender due to an incorrect address will incur a postage and handling fee of $8.95 within Australia and $25 for International orders.

New Zealand Shipping

Orders over $150 and up to 1kg are eligible for free shipping. Please use the code FREESHIPNZ at checkout.

International Shipping

We ship worldwide and rates can be found during the checkout process. Please note that international shipping can take anywhere up to 14-21 business days due to reduced flights at the moment.

Please ensure you are familiar with your countries customs & tax regulations as we are unable to cover any costs that may be incurred. If you know your country has a maximum spend limit for postal items please let us know so we can amend the price on the bag (so you don't get taxed).

Payment Policy & Coupons

Please be certain about your purchase. Once your items have been paid for we are unable to offer refunds for change of mind.

If you are using a coupon code for free shipping or any other offer please note that if you forget to use it we cannot offer a refund. Please be certain to enter your code before checking out. Apple Pay does not allow you to enter a coupon code so please choose another method.

Only one coupon code can be used at a time. Unfortunately due to the way Shopify is set up it will only allow one to be used per order.

Refund & Returns Policy

Items cannot be refunded or returned (unless damaged or faulty) due to the nature of the products. We hold the importance of hygiene in high regard. If you have any major issues with the product we are happy to try and find an alternative solution.

Faulty or Damaged Items

Due to the material of our products being natural earth crystals, minor imperfections are normal and are what make your item unique. Products should be used internally at customer's own discretion.

To return a faulty item please get in touch with us within 14 days of receiving your product so we can organise an exchange. You may be asked to return the damaged product. You can reach us at info@laloba.com.au or via the contact us form.

Privacy Policy

Updated June, 2020

La Loba is committed to providing you with the best possible customer service experience. La Loba is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future La Loba customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. La Loba takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

La Loba reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. La Loba reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

La Loba welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

info@laloba.com.au