Policies
Policies
Payment Policy
Please be certain about your purchase. Once your items have been paid for we are unable to offer refunds for change of mind.
Delivery & Shipping Policy
All basic shipping is not tracked (excluding Australia) and is why we are able to provide such affordable shipping; if you select this method we are not able to provide any cover or replacement items if items do not arrive or is damaged from shipping. If you wish to have your purchase tracked and insured please make sure you select this option on check out.
Please ensure you are familiar with your countries customs & tax regulations as we are unable to cover any costs that may be incurred. If you know your country has a maximum spend limit for postal items please let us know so we can amend the price on the bag (so you don't get taxed).
We are unable to cover any items if the wrong address has been provided or the item is unable to be delivered to the address due to closure/changing of address. Items returned to sender due to an incorrect address will incur a postage and handling fee of $8.95.
Refund Policy
Items cannot be refunded or returned (unless faulty) due to the nature of the products. We hold the importance of hygiene in high regard. If you have any major issues with the product we are happy to try and find an alternative outcome that is suitable.
Faulty or Damaged Items
Due to the material of our products being natural earth crystals, minor imperfections are normal and are what make your item unique. Products should be used internally at customer's own discretion. For faulty or damaged items please contact us at or via the contact us form
Privacy Policy
Updated June, 2020
La Loba is committed to providing you with the best possible customer service experience. La Loba is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future La Loba customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. La Loba takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Changes to this Privacy Policy
La Loba reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. La Loba reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Contacting us
La Loba welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
info@laloba.com.au
Payment Policy
Please be certain about your purchase. Once your items have been paid for we are unable to offer refunds for change of mind.
Delivery & Shipping Policy
All basic shipping is not tracked (excluding Australia) and is why we are able to provide such affordable shipping; if you select this method we are not able to provide any cover or replacement items if items do not arrive or is damaged from shipping. If you wish to have your purchase tracked and insured please make sure you select this option on check out.
Please ensure you are familiar with your countries customs & tax regulations as we are unable to cover any costs that may be incurred. If you know your country has a maximum spend limit for postal items please let us know so we can amend the price on the bag (so you don't get taxed).
We are unable to cover any items if the wrong address has been provided or the item is unable to be delivered to the address due to closure/changing of address. Items returned to sender due to an incorrect address will incur a postage and handling fee of $8.95.
Refund Policy
Items cannot be refunded or returned (unless faulty) due to the nature of the products. We hold the importance of hygiene in high regard. If you have any major issues with the product we are happy to try and find an alternative outcome that is suitable.
Faulty or Damaged Items
Due to the material of our products being natural earth crystals, minor imperfections are normal and are what make your item unique. Products should be used internally at customer's own discretion. For faulty or damaged items please contact us at or via the contact us form
Privacy Policy
Updated June, 2020
La Loba is committed to providing you with the best possible customer service experience. La Loba is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future La Loba customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. La Loba takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Changes to this Privacy Policy
La Loba reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. La Loba reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Contacting us
La Loba welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
info@laloba.com.au